Your Rights in the
Credit Market Matter
Consumer Welfare provides professional Alternate Dispute Resolution services to help you resolve disputes with creditors, debt counsellors, and other credit market entities — fairly and efficiently.
Credit Providers & Creditors
Disputes about loan terms, interest rates, account management, or unfair credit practices.
Debt Counsellors
Issues arising from the debt review process, fees, or your debt counsellor’s conduct.
Credit Bureaux
Challenges with incorrect credit listings, unfair reporting, or bureau-related disputes.
Debt Collectors
Disputes involving collection practices, amounts claimed, or harassment by debt collectors.
Cost-Effective
Significantly less expensive than formal litigation or court proceedings.
Fast Resolution
Disputes are resolved far more quickly than through the courts.
Impartial Process
Professionally facilitated by NCR-registered providers with no bias.
Confidential
All proceedings are private and confidential between the parties.
Binding Outcomes
Resolutions are legally binding and recognized under South African credit law.
NCR Compliant
Our process fully complies with the National Credit Act and NCR guidelines.
Registered with the National Credit Regulator
Consumer Welfare is a fully registered Alternate Dispute Resolution Agent (ADRA) with the NCR, ensuring our services meet the highest standards of professionalism and legal compliance.
Contact Us
Reach out via phone or email with details of your credit market dispute.
Assessment
We assess your case to determine whether ADRA is the appropriate path forward.
Facilitation
We professionally facilitate the dispute process between you and the other party.
Resolution
A fair, binding resolution is reached — without setting foot in a courtroom.
Get In Touch
Have a credit market dispute? We’re here to help. Reach out to us today for a confidential discussion about your situation.
Call Us
078 630 5008
Email Us
info@consumerwelfare.co.za
Our Address
Office 19, 19 Muller Street, Southern Wood, East London, 5201